Access and Care Redesign Stories

The work that the practice team does in the Access and Care Redesign topic can make significant improvements to the experience that they, and their patients, have at the practice. Here, practices generously share their stories of change.

Click on the links below to be taken to each practice's story.

‘Open Access’ Mondays

"Mondays are now 'Open Access' unless the doctor requests we make an appointment for the patient. This was brought… read more

All space is valuable!

"I work as a Practice Nurse in Broome. With 1-2 permanent Droctors and varying numbers of locums and Medical… read more

PDSA’s a Blessing in Disguise

"APCC with their PDSA’s (Plan, Do, Study, Act cycles) are a blessing in disguise due to the fact that… read more

‘Day Clinics’

"We’ve recently participated in our 4th accreditation of which the patient feedback survey is an important part of re-accreditation.… read more

Monday’s memo

"Our practice starts each week with “Monday’s memo” which is emailed to all staff. This memo lets all staff… read more

Notice board in the waiting room

"The most important change we have made is we have put a notice board in our waiting room, which… read more

Notice Boards

"We have installed a Collaboratives Notice Board in our Medical Centre where doctors communicate regarding patients.We also have a… read more

Register Review

"We have inactivated all patients who have not attended the surgery within the past two years. Furthermore, we have… read more

The Wall of Propaganda

"We decided to have a large white board put up on the wall in the office to assist with… read more

Improving the patient environment

"In the spirit of PDSAs, I am submitting one "small" step in the… read more

Script Only Appointments

The main change we introduced was to allocate 1 hour a week to "script only" time. Patients now know… read more

‘Book on the day only’ appointment system

Following attendance at the NPCC/APCC Workshop we reviewed out reservations system. The outcome has… read more

Script, Referral, BP & BSL Clinics

"For one of our doctors, we have initiated script and referral clinics (for ongoing… read more

Swift Clinic

"Our most successful change idea was not our own. Whilst we have made several innovations since participating in the… read more

Tracking Doctor Start Times

"It’s hard to choose just one from the most worthwhile collaboratives journey, however, the one that most stands out… read more

Purple Time - Protecting Endangered Species

Tony Lembke
‘Protected time’ is invaluable for improvement work – but in a busy practice it is often… read more